Terms and Condition - Indefinite Trips

4. Complaints

4.1 If you are unhappy with any service or facility provided, you must immediately inform your Representative (guide, tour leader, driver provided by Indefinite Trips) and allow them to attempt to resolve the issue as soon as possible.

4.2 If a representative has been informed and the complaint is not resolved to your satisfaction, a Formal complaint can be made to Indefinite Tripsin writing. This must be done within 28 Days of completion of the tour. We accept no liability for complaints not notified in accordance To this.

5. Cancellation & Refunds

5.1 Cancellation by you:

5.1.1 If you decide to cancel your holiday you must notify us as soon as possible. Any Notification by telephone must also be confirmed in writing or by e-mail within 24 hours and is Effective from the day we are notified, provided that written confirmation is received by us Within 24 hours of the original notification.

5.1.2 Cancellation charges are based on the tour price and applied at the following rates:

Cancellation received more than 30 days prior to tour start date, loss of 50% of deposit.
Cancellation received less than 30 days prior to tour start date, loss of 50% of total cost.
Cancellation received less than 15 days prior to tour start date, loss of 100% of total cost.

5.1.3 No refund will be given for gorilla permits, independent of the cancellation date.

5.1.4 Refunds will not be given for unused services, the late arrival or absence of clients.

5.1.5 We accept no liability for any loss or damage arising from cancellations.

5.2 Cancellation by Indefinite Trips

5.2.1 We reserve the right to cancel your holiday and charge cancellation fees (as defined above) Should you fail to pay the balance when due.

5.2.2 Indefinite Trips reserves the right to cancel your tour up to 60 days before start date. After this we will not cancel your tour unless it is for a reason outside our control. In such Circumstances we will offer you the choice of an alternative holiday if available, or full refund.

If We have to cancel your holiday we will offer you:

a) Arrangements of a similar nature, standard and price, if available.
b) Arrangements of a lower standard, whereby the difference in price will be refunded.
c) More expensive arrangements, whereby the difference in price will be paid by you.
d) A full refund.

5.2.3 Indefinite Tripsaccepts no liability for any loss or damage arising from cancellations.

6. Alterations

6.1 Alterations by you

6.1.1 Should you wish to make alterations to a confirmed booking, we will do our best to make The alterations, although it may not always be possible.

6.2 Alterations by Indefinite Trips.

6.2.1 Indefinite Tripsreserves the right to alter confirmed bookings. Whilst this is not Common, sometimes is necessary. We will try our best to make sure that the alterations is to a Higher standard of services. Due to the nature of the holiday, arrangements and itineraries need to Be flexible and we will attempt to inform you as soon as possible of any changes.

6.2.2 In the case of significant alterations, you will be informed as soon as possible and be

Provided with 4 alternatives:

a) Arrangements of a similar nature, standard and price, if available.
b) Arrangements of a lower standard, whereby the difference in price will be refunded.
c) More expensive arrangements, whereby the difference in price will be paid by you.
d) Cancellation with a full refund.

6.3 Alterations by third parties

6.3.1 Indefinite Tripshas no direct control over its suppliers. Where the supplier makes Significant alterations, we will attempt to inform you as soon as possible but accept no liability For such changes. In this case the above terms and conditions (6.2.2) will be applicable.

6.4 Alterations due to circumstances beyond our control

6.4.1 In the event of unforeseeable circumstances outside of our control such as road closures, Bad weather, problems with national parks or hotels and security considerations, strikes, Sickness, war, quarantine, force majeure, political unrest, natural disasters, changes imposed by Rescheduling or cancellation of flights by an airline or main charterer, or acts of God, it may also Be necessary to alter itineraries and services. In the event of any of the above, you will be responsible for any additional costs incurred Although some costs may be recoverable from your insurance policy, depending on the terms. However, Indefinite Tripswill try their level best to find the best and least expensive Solution. We accept no liability for costs or damages resulting from such circumstances